Here are some tips on how to quickly and efficiently find answers to your questions.
Often you can save time by finding help online:
- Review the online help - Many times your questions are answered in the online help. Use the help Table of Contents to browse the topics, or use the Search feature to find topics by relevant search terms.
- Review the online FAQs- You can find answers to the most common questions in our FAQ.
If you need to contact Amazon support here are some tips for sending information that can help us resolve your case quickly and efficiently:
- Select a subject that matches your issue - We send your case to the Technical Accounts Management team associated with the subject you pick. We can more quickly respond to your issue if you pick the subject that most closely matches your issue. Don't worry if you can't find the right subject - just pick "Other question or request," and we'll get it to the right team.
- Verify your primary e-mail address - We copy your e-mail address from your personal information account settings in Seller Central. If you've changed your primary address, or you want someone else in your company to be the main recipient, be very careful to enter the e-mail address correctly otherwise, you will not be able to easily track the issue. If you've changed your e-mail address and haven't updated your settings in Seller Central, please use the Account Information feature to update your personal information.
- Verify your additional e-mail recipients - You can enter up to three additional e-mail recipients for your case. If you use this feature, be sure to correctly enter the information. You can use any valid e-mail address including a group alias, such as a company mailing list.
enough detail to your question or comment - If you're sending us a
question, help us understand what the context is for your question:
- Briefly state your question or comment
- Tell us what you were trying to accomplish
- Tell us what steps you took
- Tell us what where you stopped
- Tell us what the error message was (if any)
Here's an example:
Subject: Using the Manage Order feature
Question: How do I find an order that I received last month?
I don't remember the order number, but I do remember the name of
the person who ordered it. They e-mailed me with a question, and
the e-mail they used doesn't show any orders associated with
The more information you can supply about your issue, the quicker we can diagnose the situation and come up with a solution. We hope you find all your answers ASAP!