Who Can I Contact?

We receive lots of calls, and emails, on a daily basis regarding all types of issues effecting sellers. Quite often we are able to successfully answer your questions while we have you on the phone, or during our reply to your email. Other times, the issue is too complex to be resolved immediately and we have to get our engineers involved to assist.

Then there are the questions we receive for issues that cannot be resolved by Seller Support. These questions usually arise due to an email that was sent directly to you by another department within Amazon or, as a seller, you're being required to send an email directly to another team to assist with your request.

While we are here to assist you with your questions, not all issues are technical in nature and therefore cannot be resolved by contacting Seller Support. In these situations, there is a group within Amazon that Seller Support will direct you to when you contact us.

Due to the technical nature of what we do and the guidance we need to provide within the web-based user interface of your Amazon seller account, or the desktop applications you are using, Seller Support has to provide phone support. Quite often we need you to "click here" or "go to this website" or guide you through the installation of software. So phone support is a way for sellers to get assistance with navigating around these tools.

So, in the spirit of the holidays, and saving time for our sellers, here is a list of some of the most popular issues Seller Support regularly gets contacted about that we are unable to resolve and for which we can only provide you with an email address for the appropriate team. (You'll need to sign into your seller account to get to the list!)

Cheers!

Click here for the list

Keep it real,
Jay

Comments

[Kendall]

What a great idea for this online community! I've wanted to see something like this for Amazon for a long time. Hope it catches on and that people use it!