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March 10, 2009

Going the Extra 550 Miles to Build Customer Loyalty

Have you heard the story about Daniel Fleisch yet?

Daniel is an academic writer, college physics professor and an Amazon seller!

The following is an amazing story that showcases Daniel’s commitment to building customer loyalty.  Here is a link to the original article which appeared in the UK newspaper, the Guardian, last month.

"Author flies to Canada to replace reader's faulty copy of his book"

Wow! Now that's what we call a commitment to excellence! Our hats off to you Daniel! You are an inspiration to us all!

Keep it real,

Jay

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