Getting Paid – Fulfillment Confirmation

 

_{You have an order – now what do you do to ensure you get paid?}

_{1.   Use the Manage Your Orders or Order Report Functions to track those orders frequently}

The orders interface provides you with a number of tools to identify orders that are ready for fulfillment. You can scroll through the interface, download reports, and search by unshipped or shipped status. Whichever you choose, make sure you are checking frequently for new orders.

Remember there are many options for working with your orders from date range search to advanced search with a number of variables, and in the interface you can sort by order date, shipping service and status. Then you can take actions there at the Manage Orders page or using bulk templates.

Orders will be listed by the date the order was placed. Remember, we are handling the credit card and fraud protection for you, so there may be a delay in receiving orders while we do the processing. That means that an order from Amazon.com is one that is ready to ship. Once you receive the order, don’t delay – start the processing to get the product shipped to the buyer.

_{You’ve shipped the order, but there is one more step.}  

_{2.   Confirm Your Shipments}

In order to receive payment, you must confirm shipment. This step is required for two reasons. First it tells the system that the product has shipped so a confirmation can be sent to the buyer and second it tells the system that you can be reimbursed for that order. Failure to confirm shipments can lead to inquiries from the buyer about their order, high late shipping rate in your customer metrics, and delay in release of your funds for disbursement.

When you successfully confirm shipment, Amazon.com charges the buyer's credit card, processes the shipping information and updates the shipping information in your customer's account. Buyers can then see the status of their shipped orders online, which results in improved satisfaction for your customers and reduced customer contacts for you. Amazon.com also sends an automated shipping confirmation e-mail after you confirm the shipment.

To be sure you get paid, after you package and ship your orders to the buyers, use any of the upload methods to notify the Amazon systems that the packages are on the way. Learn how to confirm a shipment here or in Seller Central here. Shipping confirmation feeds are available to confirm multiple shipments at the same time. Click here to read a recent blog post with more about Getting Paid.

Comments

[Kevin C.]

This pay after function has been smoother than I originally anticipated.