Amazon sends the order and shipping notifications to buyers

With Charge When Ship, it is important that only Amazon send order and shipping notifications to buyers.

In addition to sending buyers the order notification shortly after an order is placed, we send them the shipping notification as soon as you confirm the shipment. We include all of the shipping information you provide, and we also post this information in the buyer's account.

Receiving one order notification and one shipping notification provides a better buyer experience than receiving multiple notifications, so it's important to leave the notification step to Amazon.

Though we handle order and shipping notifications, we encourage you to work directly with buyers to resolve their questions and concerns about products and orders.  Happy holiday selling!