Offer Expedited Shipping for Great Customer Service

Speedy shipping is especially important to buyers during the holiday season. Offering expedited shipping on your orders shows you care about customer satisfaction.

Sellers can offer priority expedited delivery to domestic addresses for all products sold on Amazon.com. Depending on the products you are selling and features that have been enabled for your account, you may also offer additional shipping options to buyers.

New expedited shipping options for Books, Music, Video and DVD products (BMVD Products) allow sellers to provide higher levels of shipping services for those customers who want premium expedited delivery. Sellers who offer 2-day and next-day domestic shipping or expedited international shipping can increase order volume, as it provides buyers with a couple of extra days to place an order with you before Dec 25.

Here are delivery expectations for BMVD orders. All of the available options are provided for comparison.

Domestic Standard
The buyer should receive their order within 4-14 business days from the shipment date (up to 21 days in some cases).

Domestic Expedited
The buyer should receive their order within 2-6 business days after shipment.

Two Day Domestic
The buyer should receive the order within 48 hours after shipment.

One Day Domestic
The buyer should receive the order within 24 hours after shipment.

Standard International
The buyer should receive their order within 3-6 weeks, though it may take up to 8-12 weeks depending on customs delays

Expedited International
The buyer should receive their order within 3-7 business days, though it may take longer depending on customs delays.

Sellers are expected to ship all BMVD orders within two business days of the date the order notification is made available by Amazon.

When you sell a BMVD Product on Amazon.com, Amazon automatically charges the buyer a per-item fee for shipping and passes that amount on to you. The shipping rate depends on the product you are selling and the shipping service selected by the buyer. To learn more about BMVD shipping rates, enter "Ship BMVD" into the search box on our seller Help pages.

You can select any of the new shipping options on an item-by-item basis when listing or editing single BMVD items. If you are using inventory files, you can enter values for the new shipping options in the "expedited-shipping" field for each SKU in your file. The Book Loader, Music Loader, and Inventory Loader all support the new expedited shipping options. (See the Data Definitions tab of the latest version of the file for instructions on coding the "expedited-shipping" field.)

Happy holiday selling!

P.S. Seller Holiday Tip: You can use the condition note to alert buyers of your cut-off dates and ensure buyers that orders placed before your cut-off  dates will get delivered by Christmas.

Comments

[Amazon Seller Support]

For account specific help, please log into your selling account and click on "Contact Seller Support" to get answers to your questions.

[ETS]

I'm not happy with the shipping terminology listed with our items. I know I'm confused when someone orders Expedited shipping - does that mean Priority mail? or First Class? If I'm confused, I know the customers offer are, too.

Why can't Amazon just say what type of postage is actually offered? Or at least give sellers the option to choose which methods to display. If I want to ship strictly using USPS, for example, I should be able to note that, and if I want to use FedEx, why can't my customer choose that method (and pay for it) instead? I know what to expect when I ask for Priority Mail or Next Day Air, but I don't really know what the terms used on Amazon actually mean.

Terminology is vital. Right now I'm trying to figure out if 2nd Day shipping is Priority Mail or Express Mail, it shouldn't be this difficult. The shipping credit doesn't offer a lot of help, either, because the ranges vary so greatly.

[momentum777]

I'm trying to post a Zipit Z2 wireless messenger for sale on Amazon via my sellers account. When I try to put it in, it points me to the product, but doesn't allow you to post one for sale. Can you help me with that?

They are being sold as used on E-Bay.

The system is virtually new, barely used, with box, packing, instructions, etc.

Thanks in advance for your time and help.

[Azores]

Why does Amazon not display the shipping timeframes for Standard and Expedited shipping methods on the Marketplace checkout page for customers? Customers are simply given two options: Standard and Expedited with no other information, leading a large percentage of them to assume Expedited is Next Day Air or 2nd Day Air and Standard is Ground, which is when they email complaining about why their Expedited was shipped UPS Ground. Seems like such an easy thing to do...