Communicating with customers | Main | Tips for Managing Orders Effectively

March 28, 2011

Reason for cancellation - inside cancelling an order

If you find you are unable to fulfill an order or any portion of an order before it has been confirmed, it will be necessary to cancel the order. When cancelling an order, you will be asked to provide a “Reason for Cancellation.” It's important to select an appropriate reason code because it will have an impact on your inventory counts. When a buyer places an order, a reserve is placed on the associated SKU and the inventory count is decremented. If the buyer contacts you and asks you to cancel their order, selecting “Buyer Cancelled” as a reason code will automatically restore the inventory and make the item available for another buyer to purchase.

However, if you are unable to fulfill the item for lack of inventory, selecting “No Inventory” as a reason code will prevent the inventory count from being restored.

Reason for Cancellation & Inventory Impact

The following “Reason Codes” are available when cancelling orders and the associated inventory impact is listed after each.

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