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November 21, 2011

Getting Paid - How It Works

A top concern for every seller is getting paid. To get paid for your Amazon sales, you need to be sure you've set up your seller account correctly and then remember to confirm your shipments.

The Basics

After you first register to sell on Amazon, the funds from your sales will accumulate in your Payments account for 14 days. This holding period is a very important security requirement.

At the end of this time, we settle your account – that is, we subtract amounts you owe, such as for selling and subscription fees and customer refunds.  The remaining funds are then sent off to you via an Automated Clearing House (ACH) transfer to your checking account. This is your first disbursement. After this, disbursements from your Payments account will occur automatically every 14 days.

Disbursements usually appear in your checking account within 3-5 business days. Note that for a disbursement to take place, you must have a positive balance in your Payments account. Amazon fees and customer refunds, if any, can affect your balance.

Important Details

Enter the information for a valid U.S. bank checking account into your selling account

Amazon transfers funds from your transactions directly to the bank account you specify in your seller account. If you enter your checking account information too late (less than 24 hours before your first scheduled disbursement) it can delay  disbursement of your funds for another 14 days. We suggest entering all requested checking account information when you first set up your selling account, or before you list your first item.

Confirm shipment of each order you have fulfilled

After you receive an order and mail the item to the buyer, you must confirm shipment in order to be paid. We charge the buyer after you confirm shipment (rather than when the buyer places the order), and then we credit your Payments account. If you do not confirm shipment of an order within 30 days, we automatically cancel it and you will not be paid for the order. Learn more about confirming orders in our online "Charge When Ship" Help pages.

Payment Hold-ups

 

There are several reasons why you might not have been paid as you expected:

  • You have not confirmed shipment of every order you have fulfilled.
  • You have not yet entered your bank account information into your selling account.
  • You recently began selling on Amazon.com and your first 14-day settlement period has not concluded.
  • The bank account information you entered is incorrect. Contact your bank to confirm the checking account number and ACH (Automated Clearinghouse) routing number.
  • You entered debit card information instead of checking account information. A checking account with an ACH routing number is required for seller disbursements.
  • Your bank does not accept ACH transfers. Contact your bank to confirm that they accept ACH transfers. If they don't, provide a checking account from a bank that accepts ACH transfers.
  • Your bank is outside the United States. A checking account in a US-based bank is required for seller disbursements.
  • You entered information for a bank account that is now closed. Contact your bank to obtain the checking account number and ACH routing number for your new bank account.
  • You do not have a positive account balance.

If you still have questions about disbursements, please contact Seller Support via our online Contact Us form and we'll be happy to assist you.

We hope our Holiday Selling Tips have been helpful.  Happy holidays from all of us at Amazon Seller Support!

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