As an Amazon seller, you communicate with customers both directly and indirectly. Here are a few reminders about appropriate communication with Amazon.com customers.
Do respond promptly to buyer inquiries.
Do contact a buyer to complete an order when appropriate.
Do respond to customer inquiries about your listings, so they can make informed purchases.
Don't contact customers for marketing or promotional purposes.
Don't include any of the following in permitted communications with Amazon.com customers:
- A link to any website
- Seller logos that contain or display a link to any website
- Marketing messages or promotions
- Promotions for additional products or referrals to products or promotions
Do confirm shipments promptly. (We notify the buyer about the shipment.)
Do issue order refunds when appropriate. (We notify the buyer about the refund.)
Don't send shipping notifications to buyers. We already have that covered, and we don't want buyers to get more than one notification for a shipment.