Handling Post-Order Problems | Main | Are you taking some time off for the holidays?

December 19, 2011

Winter weather and shipping complications


Severe winter weather
can suddenly complicate
shipping and delivery.


If you think you can't reliably meet your current delivery promises due to severe weather, consider following one or more of these 4 tips:

  1. Check your shippers' websites frequently and keep buyers informed about possible delivery delays. Informed buyers are less likely to leave negative feedback about their orders.
  2. Temporarily remove the option to have orders shipped internationally. For more information, search on "shipping settings" in seller Help.
  3. Temporarily remove your products from the website by setting all of your listings to "Inactive" status. See Taking a break after Christmas?
  4. If your power goes out and you can't ship orders, telephone buyers at your first opportunity.




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