Buyer Feedback Removal How-to

If you have received negative feedback from a buyer, you may ask them to remove it. Buyers have 60 days from the date of the order to remove feedback. (They cannot edit the feedback or leave new feedback on the same order.)

First, contact the buyer and do everything you can to address any problems. Once you've done that, you can ask the buyer politely if they would feel comfortable removing the feedback. You can provide the buyer with these step-by-step instructions:

1. Go to www.amazon.com/your-account.
2. Under "Personalization," in the "Community" column, click "Seller Feedback Submitted By You."
3. A list of all of the feedback left by you will display. Click the "Remove" link next to the feedback you would like to remove. If there is no "Remove" option next to a comment, this means the 60-day removal period has expired.

Note: Be aware of Amazon's policy regarding buyer contacts. You may request feedback removal from a buyer, however you may not coerce or offer payment or other incentive to a buyer for removing feedback.