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February 07, 2012

Are you monitoring your contact response-time metrics?

Timely responses to customer e-mails are important to customer satisfaction.

See the following chart on the Customer Metrics page in your seller account for greater insight into how responsive your business is to customer e-mails:Contact_response_time_metricsv2

The metrics are based on how quickly you respond to customer messages you receive through the Buyer-Seller Messaging Service.

Remember: Customers who do not receive timely responses are more likely to leave negative feedback or file A-to-z Guarantee claims, which impact your performance metrics.

To learn more, search "response" in Seller Help.


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