Are you monitoring your contact response-time metrics?
Timely responses to customer e-mails are important to customer satisfaction.
The metrics are based on how quickly you respond to customer messages you receive through the Buyer-Seller Messaging Service.
Remember: Customers who do not receive timely responses are more likely to leave negative feedback or file A-to-z Guarantee claims, which impact your performance metrics.
To learn more, search "response" in Seller Help.