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May 04, 2012

FBA Returns, Refunds, and Reimbursements

One of the many reasons customers choose to buy from Amazon is our clear return policies. Products sold on Amazon.com and fulfilled through Fulfillment by Amazon (FBA) are covered by these policies.

Returned in Sellable Condition

In most cases, when a buyer returns a product that is in sellable condition, Amazon will issue the buyer a refund, debit the seller's account, and place the returned product back into the seller's active inventory.

Defective Products

If a buyer returns a defective product, Amazon will generally refund the buyer and treat the product as unsellable. The seller may then submit a removal order for the product.

Damaged Products

When buyers return damaged products, they are reimbursed according Amazon's refund policy. Damaged products are generally treated as unsellable and processed based on how the damage occurred:

  • Products damaged by buyers: Sellers may submit removal orders for buyer-damaged products and decide whether to relist them in a different condition. For example, a seller may relist a previously new product as used if it has only cosmetic damage.
  • Products damaged in transit: Amazon generally reimburses sellers for products damaged in transit between Amazon and buyers based on our reimbursement policy.

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