Avoiding and Diffusing Negative Feedback
Customer feedback is one of the most important measures that buyers use when deciding to purchase from you. Your successful handling of negative feedback takes a combination of best practices and professionalism.
Many negative feedback issues can be avoided by ensuring that your listings are as accurate and complete as possible. A major source of buyer dissatisfaction is not receiving what they thought they ordered. This happens when detail page information is inaccurate or misleading. As a best practice, when you create a listing, take the time to create a complete and accurate record of the item you are selling.
We provide a variety of tools that help you respond to and resolve issues with buyers. These tools call on your professionalism and human-relations skills when you ask about the source of a buyer's unhappiness and devise a resolution. Handled correctly, a negative situation and potential escalation can be happily resolved. In the best case, a buyer might even remove their negative feedback from your record.