Where to Get Help?

Using "Was this page helpful?" versus "Contact Seller Support"

Recently, Amazon Services added a feedback box, called "Was this page helpful?" to the top right corner of the Seller Central Help pages. If you select "No" in that box, we ask you to tell us why the Help page didn't answer your questions.

Amazon Services works hard to create web pages and tools that will benefit you as you navigate the ins and outs of doing business with Amazon. The feedback box has gone a long way toward helping us serve you better. Sellers have shown us where we can improve and have even identified bugs in some of our web forms.

Unfortunately, other sellers incorrectly use the feedback box to ask questions about their accounts; however, we cannot reply to those questions. The feedback box is not designed for support issues.

If you need help with your account, please click the Contact Seller Support button that is on every Help page. This is the best way to contact our Seller Support associates, who can help you with your questions and concerns.

Remember:

• Have a problem with your seller account? Click the Seller Support button.
• Have a suggestion for improving online Help pages? Use the feedback box.

Setting your business information

When you first register your seller account, you will need to provide basic information about your business. This information will help buyers remember your business, make it easier for them to contact you with questions, and build buyer trust.

You can set the following information in your seller account:

• Display Name - The business name displayed to buyers for your Amazon listings and in your seller profile.
• Customer Service E-mail - The e-mail address displayed to buyers through the Buyer-Seller Messaging Service.
• Customer Service Phone – (Optional) The telephone number displayed to buyers in your seller profile.
• Storefront Link – (Optional) The friendly URL for your storefront, for example http://www.amazon.com/shops/YourStoreName.
• Your Information & Policies – (Optional) Information about your business and policies, including business description, logo, and shipping policies.

For more information about setting up your business, search for “seller information” in seller Help.

Packaging Tips to Increase Buyer Satisfaction

Buyers expect to receive their orders on time, in excellent condition.

To help protect your items and provide a world-class buying experience, follow these packaging tips when packing orders for shipment.

Choose the right box

If you’re not using Fulfillment by Amazon and ship your items yourself, make sure to package your items in strong, corrugated cardboard boxes. Check the bottom of the box for a weight limit. Don’t wrap the outer box in any kind of paper, as it could tear off and your shipment could be lost in transit or delayed.

Use the right packing materials

Invest in packing peanuts and bubble cushioning, especially if you’re sending anything fragile. Leave enough space between items in the box, and wrap individual items with double cushioning if necessary.

Know how to send high-dollar items

Ship expensive jewelry and other valuables in a box no smaller than 7-by-4-by-2 inches. Make sure to use a signature confirmation service to confirm receipt. No seller wants to hear their high-dollar item “never arrived.” Also, don’t attach anything to the outside of the box that could reveal the item’s value.

Out-of-policy return requests

Sometimes when a buyer asks to return an item, the return does not fit within the Amazon return policies.

Here are some reasons that can put a return outside of the return policies:

• The buyer submitted the return request after the return time-frame passed. For most items, a return request must be submitted within 30 days after the order is delivered. See the category-specific return policies.

• The item is not eligible for return.

• Issues with the item are related to a manufacturer's warranty.

It is up to you to decide how to proceed when you receive an out-of-policy return request. You can either approve the return request or decline (close) it. You have the option to issue a refund even if you decline the return request.

If you do decline the return request, and also decide not to issue a full refund, it's in your best interest to tell the buyer the reason in as much detail as possible. However, even when you do all you can, the buyer might still decide to file an A-to-z Guarantee claim. If so, Amazon will review the buyer's claim and ask you to provide any additional information you may have.

For more information about A-to-z Guarantee claim processing, search on "guarantee" in seller Help.

See the Lite: Update your inventory quickly with Lite and Liter reports

If you have a large inventory on Amazon, you may be interested in the Open Listings Report Lite and Open Listings Report Liter.

Open Listings Report Lite and Open Listings Report Liter are scaled-down versions of the standard Open Listings Report. They have fewer fields so you can use them to update the prices and quantities of your online inventory more quickly.

For details on how to use these and other reports to make modifications to your inventory, search on keywords “Using Reports to Update Inventory” in seller Help.

Please note that these reports are available only to sellers who are on the Professional selling plan. To learn more about this program, search on keywords “switch your selling plan” in seller Help.