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July 30, 2012

Where to Get Help?

Using "Was this page helpful?" versus "Contact Seller Support"

Recently, Amazon Services added a feedback box, called "Was this page helpful?" to the top right corner of the Seller Central Help pages. If you select "No" in that box, we ask you to tell us why the Help page didn't answer your questions.

Amazon Services works hard to create web pages and tools that will benefit you as you navigate the ins and outs of doing business with Amazon. The feedback box has gone a long way toward helping us serve you better. Sellers have shown us where we can improve and have even identified bugs in some of our web forms.

Unfortunately, other sellers incorrectly use the feedback box to ask questions about their accounts; however, we cannot reply to those questions. The feedback box is not designed for support issues.

If you need help with your account, please click the Contact Seller Support button that is on every Help page. This is the best way to contact our Seller Support associates, who can help you with your questions and concerns.

Remember:

  • Have a problem with your seller account? Click the Seller Support button.
  • Have a suggestion for improving online Help pages? Use the feedback box.

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