Amazon Seller Support

Are your account settings, account information, and policies up to date?

As a seller on Amazon, you have a lot going on during the holidays. Save yourself unnecessary future headaches by making sure the information in your seller account is current:

• Make sure your e-mail contact information is up to date
• Confirm that e-mails from Amazon are not being filtered as spam by your e-mail program or ISP
• Ensure your Seller Account Information is current, including your credit card and bank account numbers
• Verify that your store settings, including gift options, shipping settings, and policies are up to date

For more information, search for "seller account" and "policies" in seller Help.

Keep Your Seller Account Information Secure

Always be on the alert for attempted account takeover (or "phishing") e-mail activity: learn how to identify phisher e-mails and follow a few security-related best practices.

What is a “phisher” or “phishing e-mail”?

“Phishing” e-mails (also called “spoof” e-mails) are fraudulent attempts to obtain confidential information about your seller account, such as your e-mail address and password. This information is used to gain access to your seller account.

Be on the lookout for these false e-mails, which may look similar to legitimate Amazon e-mail. Often these e-mails direct you to a false website that looks similar to the Amazon website, where you might be asked to provide account information such as your e-mail address and password combination.

Protect your seller account by following these security-related best practices

• Know what Amazon won’t ask for in an e-mail: your social security number or tax identification number; your bank account information, credit card number, PIN number, or credit card security code (including "updates" to any of the above); your mother's maiden name or other information to identify you (such as your birth city, pet's name, etc.); your Amazon.com or Seller Central password
• Review the e-mail for grammatical or typographical errors
• Check the e-mail’s return address; genuine e-mails from Amazon in the United States come from addresses ending in "@amazon.com"
• Check the website address in the e-mail; genuine Amazon websites in the United States end with ".amazon.com"

Learn more about how to identify “phisher” (spoof) e-mails by searching for “spoof e-mails” in our online Seller Help.

Keep Your Seller Account Information Secure

What is a “phisher” or “phishing e-mail”?

“Phishing” e-mails (also called “spoof” e-mails) are fraudulent attempts to obtain confidential information about your seller account, such as your e-mail address and password. This information is used to gain access to your seller account.

Be on the lookout for these false e-mails, which may look similar to legitimate Amazon e-mail. Often these e-mails direct you to a false website that looks similar to the Amazon website, where you might be asked to provide account information such as your e-mail address and password combination.

Protect your seller account by following these security-related best practices

• Know what Amazon won’t ask for in an e-mail: your social security number or tax identification number; your bank account information, credit card number, PIN number, or credit card security code (including "updates" to any of the above); your mother's maiden name or other information to identify you (such as your birth city, pet's name, etc.); your Amazon.com or Seller Central password
• Review the e-mail for grammatical or typographical errors
• Check the e-mail’s return address; genuine e-mails from Amazon in the United States come from addresses ending in "@amazon.com"
• Check the website address in the e-mail; genuine Amazon websites in the United States end with ".amazon.com"; and finally:
• When in doubt, go directly to the Amazon.com website to make any changes to your seller account

Learn more about how to identify “phisher” (spoof) e-mails by searching “spoof e-mails” in our online Seller Help.

Start off on the right foot: Provide accurate business information

When you first register your Amazon selling account, you provide basic information about your business. To get started right, make sure the following information in your account is accurate:

• Your company’s Business Display Name - to help buyers remember your company.
• Customer service e-mail and phone number – so buyers can reach you with questions.
• Credit card and bank account information - to avoid delays in payments and settlements.
• Return policies - to help build buyer trust.

Important announcements for sellers: Where to find them

Occasionally we hear from sellers who aren't aware of an update for seller accounts, so here's a quick how-to for finding our announcements and technical notifications:

Announcements of changes

Scroll through the center section of your seller account home page to find the "Headlines" section, or just search (Ctrl/F) on "headlines" to get right to the announcements.

We leave most announcements up for two weeks, but for staying on top of the news, we recommend scanning the headlines for new announcements once or twice a day.

Technical notifications

If we have a technical issue to report, or if something else is happening that could affect sellers (extreme weather, for example), we post technical notifications near the top of your home page.

Checking for a technical notification can help you save time, sidestep worry, and take effective action in these and other types of situations: 

• You experience a technical problem while using your seller account and you wonder if the problem is based in your seller account or in your own system
• You hear of a situation that could affect shipping, and you wonder if Amazon has provided any related information

We update technical notifications as a situation changes, and we remove them when the issue is resolved.

Keep Safety and Security in mind

Amazon wants to be the safest place to buy and sell online. Here are some things you can do to help us in that goal:

• Only accept payment through Marketplace Payments by Amazon for your orders. Transactions that are conducted outside of the Marketplace Payments by Amazon system are not protected by the Amazon.com A-to-z Guarantee.
• Ship orders only to addresses provided to you by Amazon. If you are asked to ship to a different address, cancel the order and ask the buyer to place a new order with the preferred address selected. Learn more about seller protection.
• Learn about “spoof” emails and how to report them to us immediately.
• Change your password regularly.
• Consider setting up a separate bank account for disbursements from your Marketplace Payments account.
• Amazon.com never asks you to verify sensitive information via e-mail. Submit such information only when completing an order on our website, registering for Marketplace Payments by Amazon, or contacting us directly through our online forms.
• Review the terms of our online Privacy Notice and our other Privacy & Security resources.

Are your account settings, account information, and policies up to date?

As a seller on Amazon, you have a lot going on during the holidays. Save yourself unnecessary future headaches by making sure the information in your seller account is current:

• Make sure your e-mail contact information is up-to-date
• Confirm that Amazon e-mail is not being filtered as spam by your e-mail program or ISP
• Ensure your Seller Account Information is current, including your credit card and bank account numbers
• Verify that your Store Settings are up-to-date

Learn more about settings and our selling and item policies.