Amazon Seller Support

Start off on the right foot: Provide accurate business information

When you first register your Amazon selling account, you provide basic information about your business. To get started right, make sure the following information in your account is accurate:

• Your company’s Business Display Name - to help buyers remember your company.
• Customer service e-mail and phone number – so buyers can reach you with questions.
• Credit card and bank account information - to avoid delays in payments and settlements.
• Return policies - to help build buyer trust.

Important announcements for sellers: Where to find them

Occasionally we hear from sellers who aren't aware of an update for seller accounts, so here's a quick how-to for finding our announcements and technical notifications:

Announcements of changes

Scroll through the center section of your seller account home page to find the "Headlines" section, or just search (Ctrl/F) on "headlines" to get right to the announcements.

We leave most announcements up for two weeks, but for staying on top of the news, we recommend scanning the headlines for new announcements once or twice a day.

Technical notifications

If we have a technical issue to report, or if something else is happening that could affect sellers (extreme weather, for example), we post technical notifications near the top of your home page.

Checking for a technical notification can help you save time, sidestep worry, and take effective action in these and other types of situations: 

• You experience a technical problem while using your seller account and you wonder if the problem is based in your seller account or in your own system
• You hear of a situation that could affect shipping, and you wonder if Amazon has provided any related information

We update technical notifications as a situation changes, and we remove them when the issue is resolved.

Keep Safety and Security in mind

Amazon wants to be the safest place to buy and sell online. Here are some things you can do to help us in that goal:

• Only accept payment through Marketplace Payments by Amazon for your orders. Transactions that are conducted outside of the Marketplace Payments by Amazon system are not protected by the Amazon.com A-to-z Guarantee.
• Ship orders only to addresses provided to you by Amazon. If you are asked to ship to a different address, cancel the order and ask the buyer to place a new order with the preferred address selected. Learn more about seller protection.
• Learn about “spoof” emails and how to report them to us immediately.
• Change your password regularly.
• Consider setting up a separate bank account for disbursements from your Marketplace Payments account.
• Amazon.com never asks you to verify sensitive information via e-mail. Submit such information only when completing an order on our website, registering for Marketplace Payments by Amazon, or contacting us directly through our online forms.
• Review the terms of our online Privacy Notice and our other Privacy & Security resources.

Are your account settings, account information, and policies up to date?

As a seller on Amazon, you have a lot going on during the holidays. Save yourself unnecessary future headaches by making sure the information in your seller account is current:

• Make sure your e-mail contact information is up-to-date
• Confirm that Amazon e-mail is not being filtered as spam by your e-mail program or ISP
• Ensure your Seller Account Information is current, including your credit card and bank account numbers
• Verify that your Store Settings are up-to-date

Learn more about settings and our selling and item policies.

Refresh your knowledge: Selling Policies

We work hard to make Amazon a fun and safe place for both sellers and buyers -- but we need your help!

Whether you're a newbie learning the ropes or an Amazon veteran who just needs a refresher, our informative Help pages about selling policies can help keep you on the right track:

Prohibited Seller Activities and Actions
Prohibited Content
Restricted Products
Product Detail Page Rules
Product Bundling Policy
Selling Textbooks
Selling Software
Selling Ink and Toner Cartridges

Can customers reach you by phone?

Have you added a Customer Service phone number to your account? While it is an optional field it shouldn’t be overlooked when updating your business information. 

From experience, I have found that Customer service starts before the customer has even bought an item from you. Beyond price, prospective buyers also want to see how available a company is If they have a question or concern. The more ways they have to reach you, the more likely any concerns they have can be resolved quickly.

The important thing to remember when considering entering a Customer Service number is it should be actively monitored and answered. A phone that doesn’t have anyone answering it, or that doesn’t have a professional voice mail message, can create a frustrating customer experience.

To add your Customer service phone number: go to your Settings in your seller account, under Seller Information.

-Aleece

Are your account settings, account information, and policies up to date?

As a seller on Amazon, you have a lot going on during the holidays. Save yourself unnecessary future headaches by making sure the information on your seller account is current:

• Make sure your e-mail contact information is up-to-date.
• Confirm that Amazon e-mail is not being filtered as spam by your e-mail program or ISP.
• Ensure your Seller Account Information is current, including your credit card and bank account numbers.
• Verify that your Store Settings are up-to-date and post a customer service phone number if possible.
• Be sure to follow policy by not displaying any portion or version of your URL (e.g.: .com, dot com, .net, etc.) anywhere on Amazon.

Learn more about settings and our selling and item policies.