27 posts categorized " Fulfillment by Amazon (FBA) "

April 29, 2013

Use Amazon Selling Coach to help increase your selling success

You may be wondering how to increase your sales on Amazon.com. If you are on the Professional selling plan, you can use the Amazon Selling Coach to see valuable information about your products and listings:

  • Inventory that is low or out-of-stock
  • Products that our customers are searching for that you may also want to offer
  • Products that may benefit from Fulfillment by Amazon
  • Products that match yours, but are being listed by other sellers at a lower price
  • Listings that are missing important information

Amazon Selling Coach is updated periodically, so check frequently for new alerts about potential opportunities.

After you have tried the Amazon Selling Coach, please send us feedback by clicking the “Tell us what you think of this new feature” link.

We appreciate the feedback and suggestions we have received so far. Sellers have told us:

“Fantastic!!! Now I never have to worry about my best sellers running out of stock without me knowing!! THANK YOU!!”

“[The Coach] is easy to comprehend. I like seeing what customers look at before deciding to purchase my products.”

To learn more, search for “Amazon Selling Coach” in seller Help.

If you are on the Individual selling plan and would like to learn more about the Professional selling plan, search for “selling plan” in seller Help.

November 29, 2012

Consider Using Fulfillment by Amazon

Holly The holiday season is a busy time for sellers. It's also a good time to consider using Fulfillment by Amazon (FBA).

Fulfillment by Amazon is an Amazon service that enables sellers to store inventory and fulfill orders from an Amazon fulfillment center. Reduce your stress this year by letting Amazon pick, pack, and ship your products to buyers.

For more information, search for "Fulfillment by Amazon" in seller Help.

October 29, 2012

Hurricane Sandy may impact fulfillment of orders

Amazon will handle all communications for Fulfillment by Amazon (FBA) orders impacted by Hurricane Sandy.

For seller fulfilled orders to be shipped within areas potentially impacted by Hurricane Sandy, sellers are encouraged to contact buyers about the status of their orders.

If sellers anticipate being unable meet their shipping service levels, Amazon encourages sellers to temporarily set their listings to inactive. For instructions on how to change listing status, see Listing Status Settings.

Hurricane Sandy updates can be found on the National Weather Service website.

September 25, 2012

Sending Successful Shipments to FBA

FBACarefully preparing your shipments for Fulfillment by Amazon (FBA) can significantly reduce receiving time by eliminating problems that cause delays.
 
There are a number of ways you can increase the chances that your shipments will be received and processed quickly and without problems. Including the following in your shipment checklist can make a real difference:
Are the exact items in the shipment?
Make sure the items you are shipping match the items you have listed. There can often be a number of similar items in our catalog, so when you add a listing make sure you match the exact listing based on the UPC of the product you have in front of you. Don’t go only by the name. When we receive shipments, we scan the item UPCs. Also, if an item has multiple components, these should be bagged or boxed so that all components are sent as a single unit with a single UPC or sticker.

Did all items on the PO make it into the box?
The number of items sent to Amazon should be the same as the number on the PO. Substituting other items, adding additional items, or not including all items can increase receiving time. In some cases if the additional items cannot be shipped to customers from the FC (Fulfillment Center) that received the items, substantial delays can result because we have to ship the items to a different FC. If a manufacturer ships your items directly to Amazon, make sure the manufacturer sends the entire shipment, or adjust your PO to include only what the manufacturer is actually shipping.

Are only the actual products scannable?
When you package your items, make sure only the actual products have UPCs on them. Manufacturers sometimes put a UPC on a box containing the individual items, and this can lead to the box being scanned instead of the individual items. Make sure to cover all scannable barcodes on any boxes that are not part of the actual product packaging.

Are unit labels scannable?
Make sure all units have a legible UPC or sticker that can be scanned, and that they do not have multiple codes which could cause them to be incorrectly received. Common problems that can prevent stickered items from being scannable are ink smudges and low ink or toner levels.

Is the shipment free of hazardous items?
FBA cannot ship items which are classified as hazardous. This means we are not even able to ship hazardous items back to you; we must destroy them. Please search seller Help on "hazardous item restrictions" so you can review the restrictions and confirm that you are not shipping hazardous items to us.

September 10, 2012

Join Our Holiday Selling Webinar on Sept. 26

Are you ready for the holidays? Join Amazon Marketplace experts for a 45-minute holiday selling webinar. Our experts will offer tips to help you have a successful holiday season selling on Amazon.

Topics:

  • Fulfillment by Amazon (FBA) tips and deadlines
  • Shipping best practices
  • Listing quality and key search terms
  • Product and brand opportunities with Amazon Selling Coach
  • Key customer performance metrics
  • Guidelines for selling in the Toys & Games category

The webinar will be broadcast at 10 a.m. PST (1 p.m. ET) on Wednesday, September 26.

To register for the webinar, contact marketplace-webinars@amazon.com

May 09, 2012

Dealing with negative feedback

When you sell at Amazon.com, you should work with buyers to resolve any differences. Communication is usually the key--simply explaining a delay or reassuring a buyer puts most issues to rest. But sometimes an order results in the seller receiving negative feedback from the buyer.

If you receive a feedback comment that you are not happy with, we encourage you to contact your buyer, and work with them to resolve any order issues. Your buyer could then remove the feedback if they feel it would be appropriate.

If the buyer has indicated that they're willing to remove the feedback, here are simple instructions to give them. They are also available on our buyer Help page, Leaving Feedback.

  1. Go to http://www.amazon.com/your-account
  2. Under "Personalization," in the "Community" column, click "Seller Feedback Submitted By You."
  3. A list of all of the feedback left by you will display. Click the "Remove" link next to the feedback would like to remove.
  4. (If there is no "Remove" option next to a comment, this means the 60-day removal period has expired.)

Amazon will remove feedback only in the following cases:

  1. The feedback includes obscene language
  2. The feedback includes personally identifiable information
  3. The entire feedback comment is a product review
  4. The entire feedback comment is regarding fulfillment or customer service for an order fulfilled by Amazon

When you receive negative feedback, put it in perspective. A 0-2% negative feedback rate is great! If your negative feedback rate is greater than 5%, you may want to review your business practices. Remember that you can do a lot to avoid receiving negative feedback by providing great customer service!

October 31, 2011

You sell it, we ship it: use Fulfillment by Amazon this holiday season

Want to reduce your holiday stress this year? Let Amazon pick, pack and ship your items to buyers - sign up with Fulfillment by Amazon!

Here's how it works:

Step 1: You send your products to Amazon.
You send your new or used products to Amazon's fulfillment centers.

Step 2: Amazon stores your products.
Amazon catalogs and stores your products in our ready-to-ship inventory.

Step 3: Customers order your products.
Amazon fulfills orders placed directly on Amazon.com or fulfillment requests you submit for sales not on Amazon.

Step 4: Amazon picks and packs your products
Fulfillment by Amazon picks your products from inventory and packages them.

Step 5: Amazon ships your products.
Amazon ships the products to your customers from our network of fulfillment centers.

Learn more about Fulfillment by Amazon.

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