Congratulations! The holidays are over, and you survived. Welcome to the season of returns, which can be just as or even more chaotic than the holidays themselves.
Here are some basic guidelines for handling gift returns:
- Amazon's extended holiday return policy is that orders shipped by Amazon between November 1 and December 31 are returnable through January 31. This includes FBA orders, but excludes seller-fulfilled orders. We encourage but do not require you to offer an extended holiday return period.
- Gift recipients that need to make a return can go to our Online Returns Center to obtain a mailing label for returning gift items.
- You may charge restocking fees (up to 20%) for returned items that are not damaged, defective, or materially different.
For more information about both holiday and non-holiday returns, search on "returns" in Seller Central Help.